30th Birthday Necklace Birthstone Necklace Hand Stamped Name Pendant Necklace Personalised Jewellery Name Necklace UK Seller

All of our Jewellery is handmade to order therefore full payment is required before any items are dispatched.

SHIPPING POLICIES

Your order will be shipped within 2 day of payment, however during holiday seasons this may take a little longer.

I use UK standard delivery, however this can be upgraded if necessary. Royal Mail Standard International for international orders – tracking numbers are not provided with this service. If you should need your item quickly, please contact me and I will do my best to negotiate a faster service.

Shipping times are as follows:

UK 2 – 4 working days

EU 7 – 10 working days

US/Canada 7 – 21 working days

Please remember these are estimates and in the vast majority of cases you will receive your item within the shorter time frame, with regards to international parcels they can be delayed (in very few cases) due to customs checks. Customs checks and charges vary in each country and it is the responsibility of the customer to cover the cost.

I can only consider an order lost if it has not arrived after 5 weeks of posting. Refunds will not be given if the address provided on Etsy is incorrect.

REFUNDS AND EXCHANGES

If for whatever reason you are unhappy with your purchase, please contact me and I will do my best to resolve the problem.

If a return is agreed, items must be returned within 14 days, to be unworn and in the same condition as when you received it. Postal charges will be covered by the customer unless the fault is with me.

For hygiene reasons earrings may not be returned.

Personalised or custom made pieces will not be refunded unless faulty.

Please note: due to small parts, we do not recommend our jewellery for children under 3 years of age.

CARING FOR YOUR JEWELLERY

Always apply perfume and lotions well before wearing your jewellery.

Never wear your pieces in damp conditions eg. whilst bathing, in the shower, or swimming pool and always remove before taking part in sport or bed time.

Store in dry conditions preferably an air tight container. Anti tarnish cloths are a very good idea.

If you stick to these simple guidelines your jewellery will remain bright and shiny, otherwise, as with all silver and plated items, it will tarnish over time.